IT management has been on an evolution. Some IT businesses remain as a support desk for when things go wrong, whilst others, like Start Tech, have evolved to become proactive partners who support your strategy for growth.
Start Tech is a Managed Service Provider, which means we provide a comprehensive approach to IT management driving your business forward through intelligent, secure, and innovative IT.
We make sure your systems are working smartly and securely, which is so much more than what an IT service desk approach offers.
Managed IT can be split into two categories – fully managed and co-managed. Let’s dive into what those terms mean, and how each one can support your business.
Fully Managed IT
Our fully managed model means we become your dedicated IT department, taking full responsibility for managing your entire IT infrastructure and operations.
We might be based in a different office, but we support you just like an internal IT department. We’ll cover everything from proactive system monitoring and maintenance to cybersecurity, data backups, and technical support, ensuring the best outcomes for your operations.
Why is that better than an internal IT Department?
Having an external team means you don’t have to worry about us taking holiday or sick leave, which would leave you without support. You also don’t have to invest in training or upskilling a team in the latest tech developments.
We are a large team of certified and trained experts with advanced IT knowledge. We’ll be available to you when you need us. There is none of the admin of managing a team, we are here to take care of your IT so you don’t have to waste time worrying about it.
We can also offer better value than hiring an internal team when you compare the salaries of an IT team to our innovative IT bundles.
Becoming part of your business
As an MSP, we will oversee your technology, offer our expert advice, and take ownership of making sure your infrastructure is secure and up to spec. We offer quarterly strategic business reviews to share the areas of growth and opportunities to improve, which helps your forecasting and operational planning.
By choosing Start Tech’s fully managed IT you are putting your business in the hands of a whole team who are passionate about the interests of your business and who want to partner with you, rather than outsourcing to one person sitting on a service desk.
Co-Managed IT
The alternative is our co-managed approach where we work alongside an internal IT manager who deals with everyday IT issues, leaving us to manage the bigger picture.
The internal IT Manager carries out the day-to-day management and takes care of run-of-the-mill IT issues that can be quickly resolved on-site.
That manager benefits from having a team of IT experts with specialist knowledge doing the heavy lifting of IT operations. We can offer the IT Manager general advice and support when they can’t resolve an issue, and we can upskill them in the latest industry developments.
A hybrid approach can work for bigger organisations that want someone onsite Monday – Friday, but who also need a team of IT experts to take care of their cyber security and infrastructure updates.
Why not just keep IT internal?
With just one person in-house you have a single point of failure – what if that person leaves, gets ill, or goes on holiday? The tech you all rely on becomes vulnerable. You need the backup of a team of experts who can be your escalation point in a crisis.
The Power of Collaboration
In a co-managed model, we work closely with your IT manager to create a cohesive approach. We will keep your infrastructure safe and secure, and we can provide training to benefit your IT manager’s career path and boost their morale.
Internal IT personnel don’t get the same access to training and industry events as they would working for a business like Start Tech. Let us share our expertise.
In this lighter version, we still offer proactive monitoring and strategic business reviews.
Which one is right for you?
Whether you opt for fully managed or co-managed, Start Tech will keep your technology running smoothly, securely, and efficiently, reduce cyber threats, and leave you to focus on growing your business.
